An inbox that keeps moving.
Thoughtful email replies in 24 hours or less, Monday–Friday. Real people who learn your business and sound like you.
HUMAN CUSTOMER SUPPORT
Happy customers.
A lighter inbox.
A brighter day.
Meet the human support team that gives you your day back. We care for your customers, so you can get back to building your business.
Find your brighter side ↗Starting at $360/mo
✓ Real humans✓ Month to month✓ Your tools, your voice
✳Your inbox, handled.•••
Inbox 0✓ All caught up
✓ Resolved
Peace of mind, included.
Independent brands ✳ Growing SaaS teams ✳ Ecommerce businesses
Your customers deserve care.
So does your time.
Knowledge that stays with you.
We turn repeat questions into clear internal documentation and flag recurring issues, so your support keeps getting better.
A team, not a single point of failure.
Two assigned agents with coverage for vacations and sick days. Your customers are looked after, every business day.
Works with your tools.
zendeskgorgias.IntercomHelp ScoutYour CRM ↗
From “too many emails”
to “we’ve got this.”
Let’s meet your business.
Start onboarding for $1. We’ll have a kickoff call, connect to your tools, and learn what makes your customers tick.
Find your voice.
We review past tickets, build your playbook, and draft replies for you to review. You give the green light.
Take a breath. We’re on it.
We start answering customers, typically within 7 days. Your monthly billing begins only when we take over replies.
✳ Not the right fit during onboarding? We’ll refund your $1.
More breathing room.
For you and your budget.
$360 / month
It’s all included.
- US-based, human customer support
- Replies within 24 hours, Monday–Friday
- Two assigned agents and absence coverage
- A shared Slack channel with your team
- Internal documentation and issue reporting
- An escalation plan tailored to your business
- Support in your existing CRM or help desk
- Meetings when you need them, async when you don’t
- Flexible, month-to-month service
Pricing follows your previous two months of ticket volume. For more than 300 tickets a month, we’ll scope a custom plan together.
Good questions.
Clear answers.
Who’s actually answering my customers?+
Your two assigned, US-based support agents. They learn your product, your policies, and your voice, with team coverage for time off.
Do I need to switch support tools?+
No. We work in your existing CRM or help desk and use a shared Slack channel to keep in touch with you.
Do you offer phone or live chat support?+
These plans cover email and ticket-based support. Live chat and phone support are not included.
What happens if you don’t know an answer?+
We follow the escalation plan we create with you during onboarding, get your input, and add the answer to your internal documentation.
When does my subscription start?+
Monthly billing starts when we begin replying directly to customers after your approval, typically within 7 days of onboarding. Getting started costs $1, refundable during onboarding if we’re not a fit.
What if my ticket volume changes?+
Your plan is based on the previous two months of ticket volume. Choose a ticket range above to see the corresponding monthly price. More than 300 tickets requires a custom quote.
Can I cancel? And what about weekends?+
Plans are month to month, with no long-term commitment. Support coverage is Monday–Friday; weekend and holiday coverage is not included.
Your next chapter looks bright.
Let’s give your customers great support—and give you your day back.
Find your brighter side ↗